Merchant / Store reviewer guide
Commercial stage: preview and review preparation. Paddle is the preferred future Merchant of Record, but production website checkout remains disabled until identity, domain, product-risk, refund, entitlement-lifecycle, and settlement gates pass. No card fields or live Buy action exist on this page.
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1. Product and seller summary
| Product | DeskRemote |
|---|---|
| Category | Consent-based personal remote-desktop software (Host + Viewer) with a hosted control plane |
| Public service | https://deskremote.naviaworks.net |
| Legal seller | Alison Tech Studio |
| Seller country | TW |
| Support email | [email protected] |
| Business model | Personal Free + Pro Monthly / Pro Annual subscriptions; Paddle-hosted checkout is the preferred future web channel |
| Free limits | 3 registered devices · 1 concurrent session · personal non-commercial use |
| Pro limits | 200 registered devices · 3 concurrent sessions · commercial use by the individual owner |
| Current sale state | Website Checkout disabled; validated platform distribution/entitlements may remain available independently |
2. Paddle-specific review package
The dedicated Paddle domain and product review surface is /paddle/. It explains product deliverables, excluded high-risk categories, future Hosted Checkout delivery, server-owned entitlement projection, legal links, and reviewer steps.
3. Required policy and product links
4. Product-risk controls
- Owned or explicitly authorized devices only; no silent Host enrollment.
- Interactive sessions use explicit authorization and a local termination path.
- Unattended access requires local opt-in and remains revocable.
- No covert monitoring, keylogging, credential harvesting, device unlocking, security bypass, or human remote-repair service.
- Abuse, fraud, social-engineering, employee/partner surveillance, and unauthorized access are prohibited by the AUP.
5. Commerce and entitlement truth
- Browser success pages, client callbacks, and provider license keys are not entitlement authority.
- A future Paddle transaction must be created server-side with a server-owned price/product mapping.
- The exact raw webhook body and
Paddle-Signaturemust be verified before processing. - Verified events enter DeskRemote’s idempotent billing ledger and server entitlement reconciler.
- Refund, cancellation, expiration, and revocation remove or reduce paid capability through the server.
6. Demo / review checklist
Credentials are supplied offline to a verified reviewer contact only. No password, API key, webhook secret, or unattended PIN is published here.
- Read Product, Pricing, Security, AUP, Terms, Privacy, Refund, and Paddle review pages.
- Request a reviewer account and controlled test Host using the configured support email.
- Enroll a reviewer-owned/test device and start an authorized interactive session.
- Confirm the visible session indicator and local stop/kill control.
- If unattended access is in scope, confirm local opt-in and revocation.
- Confirm production Paddle Checkout is absent until the explicit production gate passes.
7. Contact for review programs
Product support and merchant review: [email protected]. Use subject Paddle product review or Reviewer test credentials and include the application/ticket reference.