Terms of Service / 服務條款
繁體中文摘要
本摘要僅供參考，以英文原文為準。
本服務條款規範 DeskRemote 網站、帳戶、個人工作區、中繼／信令服務、下載軟體與已驗證授權。遠端存取僅限您擁有或已獲明確授權的裝置，且必須取得被存取者的知情同意；未經授權的存取、隱蔽監視、規避同意等行為一律禁止。
方案：Free 為單一個人擁有者的個人非商業用途，最多 3 台已註冊裝置、1 條同時連線；Pro（月繳或年繳）供該個人擁有者商業使用，最多 200 台已註冊裝置、3 條同時連線。兩者皆為個人產品，不含團隊席次、轉售或白牌授權。Free 是完整的個人遠端桌面產品，沒有使用期限，也非試用版。上列數字為本頁「Last updated」日期當時生效的上限；現行數值一律以方案頁面及伺服器公開產品目錄（/api/public/personal-features）所公布者為準。
個人用途包括：連線自己家中擁有或獲授權控制的裝置、存取自己的個人檔案與興趣專案，以及在未收取報酬且非屬營業／行業／專業活動一部分的前提下協助家人、朋友或鄰居的個人裝置。商業用途（需要 Pro）指與營業、行業、專業、受僱工作或其他以報酬或商業利益為目的之活動有關的使用，包括為雇主執行的工作、存取公司或客戶擁有及支付費用的電腦、收費提供的遠端支援，以及由組織（含非營利組織）使用或為其利益而使用。
以下情形本身不構成商業用途的證據：協助多位不同親友、重複協助同一人、於晚間或夜間等任何時段（於任何時區）連線、讓自有裝置保持可無人值守存取，以及頻繁使用。若我們對某帳戶是否屬於個人用途有疑義，會先行通知而非逕自處置，您可透過通知中的申訴連結或聯絡支援要求重新審視。
購買通路有二：(1) 平台商店；(2) 線上通路啟用後可自本網站（/billing/checkout）啟動的 Pro 線上訂閱，由第三方金流服務商以付款處理者／Merchant of Record 身分負責處理、收費、續訂與退款；本網站絕不收集信用卡號。網站通路預設關閉，僅在伺服器公開帳務設定允許時才會顯示；本頁文字不代表任何通路現在已開放。伺服器只會在收到並驗證金流服務商（或商店）的正式事件後，才授予或變更付費權益。
取消訂閱會停止自動續訂，於當期付費期間結束時生效；退款依實際購買通路的規則辦理，詳見退款與取消政策。
1. Provider and seller identity
DeskRemote is the product and sole-proprietor brand operated by Alison Tech Studio, a Taiwan sole proprietorship (country TW). Product and merchant inquiries may be sent to [email protected]. Paddle submission and production website checkout remain blocked unless the public merchant profile is complete.
These Terms govern the DeskRemote website, account, personal workspace, relay/signaling service, downloadable software, and verified entitlements. The installed application is also governed by the EULA; data handling is described in the Privacy Notice.
中文摘要：本條款規範網站、帳戶、個人工作區、中繼／信令、下載軟體與已驗證授權。完整法律正文以英文為準。
2. Authorized use only
Remote access is limited to devices you own or are explicitly authorized to access, and only with informed consent from the person whose device, screen, files, audio, clipboard, or input you access. Unauthorized remote access, hidden surveillance, credential theft, keylogging, privilege or OS-permission bypass, and bypassing host consent are prohibited.
3. Individual product plans
- Free: one individual owner, personal, non-commercial use only, up to 3 registered devices and 1 concurrent remote session. Free is a complete personal remote-desktop product — it does not expire, is not a trial, and its core remote access is not deliberately limited to force an upgrade.
- Pro Monthly or Pro Annual: commercial use by the individual owner, up to 200 registered devices and 3 concurrent remote sessions, with current Personal Pro features while the subscription is active.
These are individual-owner products. They do not include team seats, shared organizational licensing, centralized team billing, enterprise SLA, resale, OEM, or white-label rights.
The device and session limits above, and the current list of capabilities included in Free versus added by Pro, are published on the pricing page and served by the server's public product catalog at /api/public/personal-features. That page is generated from the same single product declaration the software enforces, so it cannot advertise a split different from the one actually applied. The device and session figures stated in this section are the limits in force on the “Last updated” date shown at the top of this page; the current values are always the ones published on that pricing page and returned by that catalog.
3a. What "personal, non-commercial use" means
This section defines the Free plan's licence boundary. It is stated up front because we will not enforce a restriction we did not disclose.
Personal use includes, without limitation: connecting to computers and devices in your own household that you own or are authorized to control; accessing your own personal files, media, and hobby projects; and helping family members, friends, or neighbours with their own personal devices, provided you are not paid or otherwise compensated for that help and it is not part of a business, trade, or profession.
Commercial use, which requires Pro, means using DeskRemote in connection with a business, trade, profession, employment, or other activity carried on for payment or commercial advantage — including work performed for an employer or in the course of employment; remote access to computers owned, operated, or paid for by a company, employer, client, or other organization; remote support you are paid to provide or that forms part of a paid service, product, or role; and use by, on behalf of, or for the benefit of a company, sole proprietorship, partnership, government body, or other organization, including a non-profit.
The following are ordinary personal use and are not, by themselves, evidence of commercial use: helping several different relatives or friends; helping the same person repeatedly; connecting in the evening, at night, on weekdays, or at any other time of day, in any time zone; leaving your own devices reachable for unattended access; and using DeskRemote frequently.
If we question your use. Where DeskRemote assesses that an account's use may be commercial, we will notify the account rather than act silently, we will not treat legitimate personal use as commercial merely on the basis of the usage patterns listed in the previous paragraph, and you may ask us to review the assessment using the review link included in the notice or by contacting support. This section governs the personal-use licence boundary only; it does not limit our rights under section 10 in cases of genuine abuse, fraud, or unauthorized access.
4. Current public-sale availability
A plan description or suggested price on this website is not an authorization to charge you. The current operational contract remains fail-closed and includes a store-first-personal distribution/entitlement path. Paddle is the preferred future Merchant of Record for website subscriptions, but production Paddle checkout is not enabled until Paddle identity/domain/product review and DeskRemote’s internal launch evidence pass.
5. Paddle-hosted checkout when approved
For website orders processed through the Paddle channel: our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders. Paddle provides all customer service inquiries relating to payment and handles returns for those orders, and its Buyer Terms and Privacy Policy apply at checkout in addition to these Terms.
If Paddle checkout is later enabled, Paddle will act as Merchant of Record for purchases made through that channel and will present the authoritative localized price, tax, renewal, payment, receipt, cancellation, and refund terms at confirmation. DeskRemote does not process card payments on this website. Card entry occurs only on Paddle-hosted pages. A browser success page does not grant Pro access.
After payment, DeskRemote grants or changes entitlement only after receiving and verifying a Paddle webhook against the exact raw request body and the configured endpoint secret. The provider transaction, product/price mapping, account/workspace binding, subscription status, expiration, refund, and revocation state are enforced by the DeskRemote server.
In addition to platform stores, a Pro Monthly subscription may be started from this website (annual billing is available through the platform-store channel) at /billing/checkout once the online channel is enabled. That online subscription is processed, billed, renewed, and refunded by the third-party payment processor acting as the payment handler and Merchant of Record for the transaction. This website never collects card numbers. The website checkout entry remains closed by default and is revealed only when the server’s public billing configuration reports that website checkout is allowed; nothing on this page means the online channel is enabled right now. Cancelling the online subscription stops automatic renewal and takes effect at the end of the current paid period, and the DeskRemote server grants or changes the related entitlement only on the processor’s verified events.
6. Platform-store and other payment channels
Where a validated platform Store listing remains available, the Store handles payment, tax, renewal, cancellation, refund, receipt history, and charge disputes for that purchase. Store and Paddle purchases are separate channels but resolve into the same server-owned DeskRemote entitlement authority.
Where a Taiwan card-payment option is offered, payment is collected through ECPay 綠界科技 acting as a payment gateway on our behalf; for that channel Alison Tech Studio is the seller of record and the DeskRemote Refund & Cancellation Policy applies directly. Where Lemon Squeezy is offered, Lemon Squeezy acts as Merchant of Record for that order under its own buyer terms. The active option(s) are shown at checkout; card entry always occurs on the processor's hosted pages, never on this website.
7. Entitlement verification and account binding
A paid product becomes usable only after DeskRemote verifies the provider event or Store receipt and links it to one DeskRemote owner account and personal workspace. The same verified purchase cannot be active on multiple unrelated owner accounts or moved without an approved transfer process. Raw card information is never received by DeskRemote.
8. Historical entitlements
Previously issued perpetual or update-extension entitlements, if independently verified, remain recognizable for restoration, refund, revocation, and feature-cutoff calculations. They are legacy rights and are not offered to new customers under the current public catalog.
9. Expiration, cancellation, refund, and revocation
When a subscription expires, is refunded, disputed, or revoked, paid access ends at the time determined by the relevant provider and the account returns to another valid entitlement or Free. See the Refund & Cancellation Policy and Cancellation guide.
10. Fair use, suspension, and termination
DeskRemote may apply reasonable anti-abuse, bandwidth, relay, file-size, session, or device limits. DeskRemote may limit, suspend, or terminate access for unauthorized control, abuse, fraud, attempts to evade licensing, attempts to bind one purchase to multiple owners, excessive service load, or violation of these Terms or the Acceptable Use Policy.
11. Warranty disclaimer
Except where a mandatory consumer guarantee applies, the software and service are provided “as is” and “as available”. To the maximum extent permitted by law, Alison Tech Studio disclaims implied warranties of merchantability, fitness for a particular purpose, and non-interruption. Remote connectivity depends on your networks, operating systems, and devices, which are outside our control.
12. Limitation of liability
To the maximum extent permitted by law, Alison Tech Studio is not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or business, arising from use of the software or service. For paid plans, total aggregate liability is limited to the amounts you paid for the service in the twelve (12) months before the event giving rise to the claim; for Free use, to NT$3,000. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including mandatory consumer-protection rights in your country of residence.
13. Changes to these Terms
We may update these Terms as the product, channels, or law change. The “Last updated” date at the top reflects the current version. Material changes affecting paid subscriptions will be announced on this website with reasonable notice before they take effect; continued use after the effective date constitutes acceptance. The archived history of this page is available on request.
14. Governing law and disputes
These Terms are governed by the laws of Taiwan (R.O.C.), without prejudice to mandatory consumer-protection law of your habitual residence. Courts of Taiwan have jurisdiction, except that purchases made through a Merchant of Record (Paddle or Lemon Squeezy) are additionally subject to that provider's buyer terms, and consumers may rely on the courts and law of their habitual residence where the law so provides. We encourage contacting [email protected] first — most issues are resolved directly.