Cancellation取消訂閱

Last updated: 2026-07-23 · English primary · Store and online subscription channels最後更新：2026-07-23 · 英文為準 · 商店與線上訂閱通路

DeskRemote never handles raw card data on this domain. Two purchase channels feed one server-owned entitlement: the Microsoft Store channel on Windows (links stay disabled until its launch gates pass), and an online Pro subscription started at /billing/checkout and hosted by a third-party payment processor. The online channel is closed by default and is revealed only when the server’s billing configuration enables it. DeskRemote 絕不在本網域經手卡號。兩個購買通路匯入同一套由伺服器管理的權益：Windows 的 Microsoft Store 通路（連結在其上線 Gate 通過前維持停用），以及自 /billing/checkout 發起、由第三方金流服務商代管的線上 Pro 訂閱。線上通路預設關閉，僅在伺服器計費設定啟用時才會顯示。

1. Cancel a store-channel subscription1. 取消商店通路訂閱

Personal Pro Monthly and Personal Pro Annual on the store channel are platform Store subscriptions (for example Microsoft Store, Apple App Store, Google Play) when those listings are publicly enabled. They are canceled in the platform store account that made the purchase, not on this website:商店通路的 Personal Pro 月訂閱與年訂閱屬於平台商店訂閱（例如 Microsoft Store、Apple App Store、Google Play，於商店頁面公開開放時）。取消須在完成購買的平台商店帳號中進行，而非本網站：

Open the same platform Store account that made the purchase.開啟當初購買時使用的同一個平台商店帳號。
Open subscription management for that Store (Microsoft account subscriptions, Apple Subscriptions, Google Play subscriptions, etc.).開啟該商店的訂閱管理（Microsoft 帳戶訂閱、Apple 訂閱、Google Play 訂閱等）。
Cancel DeskRemote / Personal Pro renewal before the next billing date.在下一個扣款日前取消 DeskRemote／Personal Pro 的續訂。
Confirm the Store shows cancellation or “expires on” status according to that Store’s UI.依該商店介面確認已顯示取消或「到期日」狀態。

DeskRemote support cannot cancel a Store subscription for you and cannot reverse a card charge. Product-access problems after a legitimate purchase can be reported via Contact with redacted details only.DeskRemote 支援無法代您取消商店訂閱，也無法撤銷卡片扣款。合法購買後的產品存取問題，可透過聯絡頁面回報（僅附去識別化細節）。

Full refund/cancel policy: Refund & Cancellation Policy.完整退款／取消政策：退款與取消政策。

2. Cancel an online subscription started on this website2. 取消在本網站發起的線上訂閱

The online Pro subscription channel is closed by default and is not live unless the server’s billing configuration enables it. When enabled, an online subscription started on this website is canceled like this:線上 Pro 訂閱通路預設關閉，除非伺服器計費設定啟用，否則不會開放。啟用時，在本網站發起的線上訂閱可依下列方式取消：

Sign in and open /billing/checkout — the same page that starts the subscription also provides the manage/cancel path. You can also request cancellation by contacting support via Contact.登入後開啟 /billing/checkout——發起訂閱的同一頁面也提供管理／取消入口。您也可透過聯絡頁面向支援提出取消。
Cancellation stops future renewals and takes effect at the end of the current paid period; access continues until then.取消將停止後續續訂，並於目前已付款期間結束時生效；在此之前仍可繼續使用。
Billing, receipts, renewal, tax, and refunds on this channel are managed by the third-party payment processor on its hosted pages; this website never handles raw card data. Website-started first purchases carry a 30-day money-back guarantee — see the Refund & Cancellation Policy.此通路之計費、收據、續訂、稅金與退款，均由第三方金流服務商在其代管頁面處理；本網站絕不經手卡號。網站啟動的首次購買享 30 天退款保證——詳見退款與取消政策。

3. When paid access ends3. 付費存取何時結束

Canceling renewal normally stops future billing and leaves access available through the period already paid, subject to the Store’s (or the payment processor’s) rules.取消續訂通常會停止後續扣款，已付費期間內仍可使用，並以商店（或金流服務商）的規則為準。
When a subscription expires, is refunded, or is revoked, DeskRemote re-validates entitlement for the linked owner account.訂閱到期、退款或被撤銷時，DeskRemote 會重新驗證所連結擁有者帳號的權益。
Paid features remain only if another independently valid entitlement exists; otherwise the account returns to Free (3 devices / 1 concurrent session, personal non-commercial).僅在另有獨立有效權益時保留付費功能；否則帳號回到 Free（3 台裝置／1 條同時連線，個人非商業用途）。
Device and session limits are recalculated from the remaining verified entitlement.裝置與連線上限會依剩餘且經驗證的權益重新計算。

4. Data is not auto-deleted on cancel4. 取消不會自動刪除資料

Canceling a subscription or returning to Free does not automatically delete your DeskRemote account, registered devices, or session/security metadata. Account data continues under the Privacy Notice until you request deletion or the retention basis ends.取消訂閱或回到 Free 並不會自動刪除您的 DeskRemote 帳號、已註冊裝置或連線／安全中繼資料。帳號資料將依隱私聲明持續處理，直到您提出刪除要求或保存依據終止。

To request privacy actions (access / delete), email support with subject Privacy request — no passwords, tokens, or full receipts.如需行使隱私權（存取／刪除），請寄信給支援並以 Privacy request 為主旨——請勿附上密碼、權杖或完整收據。
Local files, recordings you saved on endpoints, and OS-level settings are not bulk-wiped by a subscription cancel alone.您儲存在端點上的本機檔案、錄影與作業系統層設定，不會僅因取消訂閱而被整批清除。
Entitlement verification metadata may be retained as needed for restore, refund, revocation, and anti-abuse binding.為還原、退款、撤銷與反濫用綁定之需要，權益驗證中繼資料可能持續保存。

5. Re-enable paid access5. 重新啟用付費存取

Purchase or restore through the same channel — the platform Store, or the online subscription at /billing/checkout when enabled.透過原通路重新購買或還原——平台商店，或（啟用時）於 /billing/checkout 的線上訂閱。
Sign in to DeskRemote and refresh entitlement / restore purchases from billing settings.登入 DeskRemote，並從計費設定重新整理權益／還原購買。
Confirm plan status on Entitlements while signed in.登入後於權益頁確認方案狀態。

A verified purchase binds to one owner account and cannot be shared across unrelated owners.經驗證的購買會綁定單一擁有者帳號，無法由無關聯的擁有者共用。

6. Free plan6. 免費方案

Free has no purchase price and nothing to cancel. You may stop using Free at any time by uninstalling clients and, if desired, requesting account deletion through privacy process.Free 無購買費用，也沒有可取消的項目。您可隨時停止使用 Free：解除安裝用戶端，並視需要透過隱私程序申請刪除帳號。