End-User License Agreement (EULA)
This EULA governs the installed DeskRemote application. The platform-store account and store terms also apply to acquisition, package delivery, in-app purchase, subscription, renewal, cancellation, refund, and receipt handling. Website product pages and account terms are described in the Terms of Service; data handling is described in the Privacy Notice.
中文摘要：本 EULA 規範已安裝之 DeskRemote App；商店帳戶條款另適用於取得、交付、訂閱與退款。網站與帳戶條款見 Terms；隱私見 Privacy。完整授權正文以英文為準。
繁體中文摘要
本摘要僅供參考，以英文原文為準。
本 EULA 規範已安裝的 DeskRemote 應用程式。授權屬於單一個人擁有者帳戶，不含團隊席次、轉售、OEM、白牌或再授權。
Free 授權僅限個人非商業用途。這是最重要的一條，因此直說：DeskRemote 對您的私人生活免費，對您的工作用途則不免費。Free 是完整的個人遠端桌面產品，不是試用版——沒有使用期限、沒有浮水印，核心遠端存取也未被刻意閹割，安全性修補不會因方案而保留。
屬於個人用途：連線您自己家中擁有或獲授權控制的電腦與裝置；存取自己的個人檔案、影音與興趣專案；以及在未收取報酬且非屬營業、行業或專業活動一部分的前提下，協助家人、朋友或鄰居處理他們自己的個人裝置。協助多位親友、重複協助同一人、在非白天時段連線，以及讓自己的裝置保持可無人值守存取，皆屬一般個人用途。
屬於商業用途（需要 Pro）：與營業、行業、專業、受僱工作或其他以獲取報酬或商業利益為目的之活動有關的使用，包括為雇主執行或於職務過程中的工作、存取由公司／雇主／客戶或其他組織擁有、營運或支付費用的電腦、您收費提供或作為付費服務一部分提供的遠端支援，以及由公司、獨資、合夥、政府機關或其他組織（含非營利組織）使用、代其使用或為其利益而使用。
Free 方案上限以方案頁面及應用程式內顯示者為準，目前為 3 台已註冊裝置、1 條同時連線；有效的 Pro 訂閱（月繳或年繳）可商業使用，最多 200 台已註冊裝置、3 條同時連線。上列數字為本頁「Last updated」日期當時生效的上限；現行數值與 Free／Pro 各自包含哪些能力，皆以方案頁面與伺服器公開產品目錄（/api/public/personal-features）所公布者為準。
限制如何執行：個人用途限制屬於授權條款，我們選擇事先揭露，而不是執行一條從未說明的規則。若我們對某帳戶是否屬於個人用途有疑義，會主動告知；不會僅因使用頻繁、於非上班時段使用、協助多位不同對象，或對自有裝置使用無人值守存取，就將合法的個人用途認定為商業用途；您也可透過通知中附上的申訴連結或聯絡支援，要求我們重新審視該判斷。
付費權益須經 DeskRemote 伺服器向平台商店或線上金流服務商驗證後，綁定到單一擁有者帳戶與個人工作區。訂閱到期、取消、退款或撤銷後，帳戶回退到同一擁有者持有的有效永久授權（既有舊制權益）；若無，則回到 Free。線上通路啟動的訂閱，其收費、續訂、取消與退款由第三方金流服務商以 Merchant of Record 身分辦理，本網站不收集信用卡號。
禁止將 DeskRemote 用於未經授權的存取、隱蔽監視、竊取帳密、規避使用者同意或規避授權驗證，也不得在無關的擁有者之間共用單一個人授權。
1. License grant
Subject to this EULA, the Terms of Service, and any verified store entitlement, you receive a limited, non-exclusive, non-transferable license to install and use DeskRemote on supported devices that you own or are authorized to control. The public Store products license one individual owner account; they do not grant team seats, resale, OEM, white-label, or sublicensing rights.
2. Free license — personal, non-commercial use only
The Free license is granted for personal, non-commercial use by one individual owner. This is the only restriction that matters for most people, so it is stated plainly: DeskRemote is free for your private life and is not free for your working life.
What the Free license is. It is a complete personal remote-desktop product, not a trial, evaluation, or demonstration version. It does not expire, is not time-limited, does not watermark your session, and its core remote access is not deliberately degraded to push you toward a purchase. Security fixes and safety controls are never withheld from Free.
Personal use includes, without limitation: connecting to computers and devices in your own household that you own or are authorized to control; accessing your own personal files, media, and hobby projects; and helping family members, friends, or neighbours with their own personal devices, provided you are not paid or otherwise compensated for that help and it is not part of a business, trade, or profession. Helping more than one relative, helping the same person repeatedly, connecting outside daytime hours, and leaving your own device reachable for unattended access are all ordinary personal use.
Commercial use — which requires Pro — means using DeskRemote in connection with a business, trade, profession, employment, or other activity carried on for payment or commercial advantage. This includes: work you perform for an employer or in the course of employment; remote access to computers owned, operated, or paid for by a company, employer, client, or other organization; remote support you are paid to provide, or provide as part of a paid service, product, or role; use by, on behalf of, or for the benefit of a company, sole proprietorship, partnership, government body, or other organization, including a non-profit; and use in a context where DeskRemote contributes to generating revenue.
Plan limits. The Free license permits up to the registered-device and concurrent-session limits published for the Free plan on the pricing page and shown in the app — currently 3 registered devices and 1 concurrent remote session, the limits in force on the “Last updated” date shown at the top of this page. A set of professional capabilities is reserved for Pro; the current, authoritative list of what is included in Free and what is added by Pro — and the current device and session limits — is the one published on the pricing page and returned by the server's public product catalog at /api/public/personal-features. Because that list is generated from a single product declaration, the pricing page cannot describe a split different from the one the software actually enforces.
How the restriction is applied. The personal-use restriction is a licensing term, and we state it up front rather than enforcing a rule we never disclosed. Where we question whether an account's use is personal, we will tell you, we will not treat legitimate personal use as commercial merely because it is frequent, occurs outside business hours, involves helping several different people, or uses unattended access to your own devices, and you may ask us to review the assessment using the review link included in any such notice or by contacting support. Nothing in this paragraph limits our rights under section 8 or the Terms of Service for genuine abuse.
3. Pro subscription license
An active monthly or annual Pro subscription licenses the individual owner for commercial use, up to 200 registered devices and 3 concurrent remote sessions — the limits in force on the “Last updated” date shown at the top of this page, with the current values always published on the pricing page and returned by the server's public product catalog at /api/public/personal-features — and all current Pro features released during the active subscription period. Pro is not a way to unlock a crippled free application: what it adds is the right to use DeskRemote commercially, greater scale, and the professional capabilities listed on the pricing page. Subscription billing and automatic renewal are controlled by the platform store. In addition to platform stores, a Pro subscription may be started from the website channel described in the Terms of Service once that online channel is enabled; in that case billing, renewal, cancellation, and refunds are administered by the third-party payment processor acting as the payment handler and Merchant of Record, the website never collects card numbers, cancellation takes effect at the end of the current paid period, and the server grants the entitlement only on the processor’s verified events.
4. Pro perpetual license
A verified Pro perpetual purchase grants permanent use of the Pro feature baseline acquired through the verified purchase and includes newly introduced Pro features released during the first 12 months after the store acquisition date. “Perpetual” applies to that acquired feature baseline; it does not promise permanent access to every future paid feature, hosted service, relay allowance, or support level. Previously issued perpetual entitlements, if independently verified by the Store, remain recognizable for restoration, refund, revocation, and feature-cutoff calculations. They are legacy rights and are not offered to new customers under the current public catalog.
5. Twelve-month update extension
The update-extension product extends the paid new-feature eligibility date of an existing Pro perpetual license by the period verified by the store. It does not create a perpetual license and does not unlock Pro when purchased without a valid Pro perpetual entitlement.
6. Security and compatibility updates
DeskRemote may deliver the current application package to all supported installations. Security, privacy, data-loss-prevention, Windows compatibility, crash, data-corruption, and critical connectivity fixes are not restricted by the perpetual new-feature cutoff.
7. Verification, binding, and fallback
Paid access requires successful server-side verification with the platform store — or, for a website-channel subscription, verification of the third-party payment processor’s events — and is bound to one DeskRemote owner account and personal workspace. A subscription that expires, is canceled, refunded, or revoked falls back to a valid perpetual entitlement held by the same owner; if none exists, the account returns to Free. Refunded or revoked perpetual products cease granting permanent Pro access.
8. Restrictions
You must not use DeskRemote for unauthorized access, concealed monitoring, malware-like persistence, credential theft, bypassing user consent, evading platform-store licensing, sharing one individual entitlement among unrelated owners, or attempting to alter purchase, expiry, refund, or ownership metadata.
9. Store administration and support
For store-channel purchases, localized price, payment, renewal, cancellation, refunds, receipts, taxes, and billing disputes are administered by the platform store; for a website-started subscription (when the online channel is enabled), the third-party payment processor administers them. DeskRemote support addresses application functionality on a best-effort basis and does not provide an enterprise SLA under these individual products. Store refund and cancellation procedures are described in the Refund & Cancellation Policy.