Refund & Cancellation Policy

Last updated: 2026-07-23 · English primary · Personal Free + Personal Pro

摘要：DeskRemote 不收集信用卡號。Paddle 為核准後官網訂閱的優先 Merchant of Record；目前正式 Paddle 結帳未啟用。退款與取消依實際購買通路辦理。

1. Seller and support

DeskRemote is operated by Alison Tech Studio (Taiwan sole proprietorship). Product-access and policy questions may be sent to [email protected]. Do not send card numbers, passwords, tokens, webhook secrets, or full receipts.

2. Free plan

The Free plan has no purchase price and therefore no payment to refund. Account or service-access questions may still be sent to support.

3. 30-day money-back guarantee for website purchases

First purchase of a website-started Pro subscription: 30-day money-back guarantee. If you are not satisfied for any reason, request a refund within thirty (30) days of the first charge and it will be granted — no questionnaire required. The refund is executed by the payment provider that processed the order (Paddle or Lemon Squeezy as Merchant of Record, or ECPay-processed orders refunded by us), and paid access ends when the refund is confirmed.

• Renewal charges: a renewal you did not intend can be refunded if you contact us or the processor within fourteen (14) days of that renewal charge and have not made material use of paid features in the new period. Cancel anytime to prevent future renewals — cancellation always takes effect at the end of the paid period.
• EU/EEA/UK consumers: you additionally have a statutory 14-day right of withdrawal for digital services under consumer law. The 30-day guarantee above is broader and does not reduce those statutory rights.
• Taiwan consumers: statutory rights under the Consumer Protection Act (消費者保護法) are unaffected; where the law grants a longer or unconditional period for this type of digital service, the law prevails.
• Abuse guard: the guarantee covers genuine first-time evaluation. Repeated purchase-refund cycles on the same account, fraud, or license-evasion attempts may be declined and handled under the fair-use rules of the Terms.

中文摘要：網站啟動的 Pro 訂閱首次購買享 30 天無條件退款保證；非蓄意的續訂扣款可於扣款後 14 天內（未實質使用付費功能時）申請退款；歐盟／英國消費者另享 14 天法定撤回權；台灣消費者保護法之法定權利不受影響。

4. Paddle purchases when approved

• Cancel renewal: use the Paddle customer portal or the cancellation link presented for the subscription. Cancellation normally stops the next renewal and access continues through the paid period unless Paddle’s displayed terms state otherwise.
• Request a refund: use Paddle’s customer support/refund channel or contact DeskRemote support, which may coordinate with Paddle. Paddle is the Merchant of Record for that transaction and controls the payment reversal.
• Duplicate charge or technical delivery failure: contact support promptly with the Paddle transaction/subscription reference, approximate UTC time, account email, and redacted error text.
• Chargeback: contact support/Paddle before filing a chargeback where possible. A confirmed chargeback, refund, or fraud reversal may suspend or revoke the related entitlement.
• Website-started subscriptions: in addition to platform stores, a Pro subscription may be started from this website at /billing/checkout once the online channel is enabled. It is processed, billed, renewed, and refunded by the third-party payment processor acting as the payment handler and Merchant of Record; this website never collects card numbers. Cancellation stops automatic renewal and takes effect at the end of the current paid period, and the DeskRemote server grants or removes the related entitlement only on the processor’s verified events.
• Current state: no production Paddle purchase is available until the public checkout gate is enabled after approval.

5. Platform Store purchases

• Cancel renewal in the platform Store account before the next billing date. See Cancellation.
• Request a refund through the Store’s official refund/report-a-problem flow. DeskRemote cannot reverse a Store card charge.
• Localized price, tax, renewal, refund window, and final outcome follow the Store terms shown for that purchase.

6. What DeskRemote does after a provider-confirmed event

1. The provider sends or exposes a signed/verified subscription, refund, cancellation, dispute, or revocation status.
2. The DeskRemote server verifies the event/receipt and applies it once through the billing/entitlement ledger.
3. Paid features remain only if another valid entitlement exists; otherwise the account returns to Free.
4. Device, session, and commercial-use limits are recalculated from the remaining verified rights.

A browser success page, email screenshot, or client callback does not by itself prove payment or grant Pro.

7. Eligibility and limitations

Refund decisions consider the purchase channel’s rules, applicable consumer law, duplicate billing, material delivery failure, fraud/abuse, actual product use, and the elapsed time since purchase. DeskRemote does not promise approval of every request, but does not use an absolute no-refund policy.

Unauthorized access, fraud, license evasion, abuse, or attempts to bind one purchase to multiple unrelated owners may result in suspension. Payment reversal and access suspension are separate decisions governed by the provider terms, these policies, and applicable law.

8. Historical entitlements

Previously issued perpetual or update-extension products are not offered to new customers. If an existing entitlement can still be independently verified, its refund/revocation rules follow its original provider and DeskRemote continues to process restoration or removal of the legacy right.

9. Related documents

• Terms of Service
• EULA
• Privacy Notice
• Cancellation guide
• Pricing
• Paddle reviewer page