Contact聯絡
Legal seller:法定販售者： Alison Tech Studio (TW).
Payment posture:付款狀態： Two purchase channels feed one server-owned entitlement: the Microsoft Store (Windows store channel; links stay disabled until its launch gates pass) and an online Pro subscription hosted by a third-party payment processor — Paddle is the preferred Merchant of Record. Online website checkout stays closed unless the server’s billing configuration enables it; this website never handles raw card data.兩個購買通道進入同一個由伺服器管理的權益：Microsoft Store（Windows 商店通路；連結在其上線 Gate 通過前維持停用），以及由第三方金流服務商代管的線上 Pro 訂閱——Paddle 為優先的 Merchant of Record。線上網站結帳在伺服器計費設定開啟前維持關閉；本網站絕不經手卡號。
Product support產品支援
Account access, client setup, authorized sessions, device revocation, entitlement restore, and product errors. Do not send passwords or full receipts.帳戶存取、用戶端設定、經授權的工作階段、裝置撤銷、權益還原與產品錯誤。請勿寄送密碼或完整收據。
Suggested subject: DeskRemote support — topic.建議主旨：DeskRemote support — 主題。
Paddle billing and reviewPaddle 帳務與審查
Use subject Paddle product review, Paddle billing, or Reviewer test credentials and include the Paddle application/ticket reference.主旨請使用 Paddle product review、Paddle billing 或 Reviewer test credentials，並附上 Paddle 申請／工單編號。
Refunds and cancellation退款與取消
Refund & Cancellation Policy退款與取消政策 · Cancellation guide取消指南
For a future Paddle purchase, use Paddle’s customer portal/support route or contact DeskRemote with the redacted transaction reference. For Store purchases, use that Store’s official flow.未來透過 Paddle 完成的購買，請走 Paddle 的客戶入口／支援管道，或附上經遮蔽的交易編號聯絡 DeskRemote；商店購買請走該商店的官方流程。
Abuse reports濫用回報
Report unauthorized access attempts, covert control, scams, account takeover attempts, or other misuse. Include approximate UTC time and non-secret evidence.回報未經授權的存取嘗試、隱蔽控制、詐騙、帳號盜用嘗試或其他濫用行為。請附上約略的 UTC 時間與非機密證據。
Subject: DeskRemote abuse report.主旨：DeskRemote abuse report。
Security reports安全回報
Responsible disclosure for product/service vulnerabilities. Do not test against other users or send exploit payloads against production without coordination.產品／服務弱點的負責任揭露。請勿以其他使用者為測試對象，未經協調也請勿對正式環境發送攻擊載荷。
Subject: DeskRemote security vulnerability.主旨：DeskRemote security vulnerability。
Privacy requests隱私請求
Access, deletion, retention, and privacy questions. See the Privacy Notice.存取、刪除、保存期限與隱私相關問題。詳見隱私聲明。
Subject: DeskRemote privacy request.主旨：DeskRemote privacy request。
Legal法務
Terms條款 · EULA · Privacy隱私 · Refunds退款 · Acceptable Use合理使用
Response expectations回覆時間
We aim to reply within 2 business days (Taiwan time); billing, refund, and active merchant-review questions are prioritized. There is no 24/7 emergency or uptime SLA.我們以 2 個工作天內回覆為目標（台灣時間）；帳務、退款與進行中的商家審查問題優先處理。不提供 24/7 緊急支援或正常運作時間 SLA。
Subject conventions主旨慣例
Every category above reaches the same single monitored mailbox, so the subject prefix is what routes and prioritizes your message. Start your subject with the matching prefix:上述每個類別都寄達同一個受監看的信箱，因此主旨前綴才是分流與排序訊息的依據。請以對應的前綴作為主旨開頭：
DeskRemote support— product, account, and connection issues產品、帳戶與連線問題DeskRemote billing— entitlement, restore, and purchase questions權益、還原與購買問題Paddle product review/Paddle billing/Reviewer test credentials— Paddle merchant and domain reviewPaddle 商家與網域審查DeskRemote abuse report— misuse of the service服務濫用DeskRemote security vulnerability— responsible disclosure負責任揭露DeskRemote privacy request— privacy and data requests隱私與資料請求
What not to send請勿寄送
- Passwords, access/refresh tokens, unattended PINs, private keys, API keys, or webhook secrets密碼、存取／更新權杖、無人值守 PIN、私鑰、API 金鑰或 Webhook 密鑰
- Full card numbers, full Store receipts, or unredacted bank/KYC documents完整卡號、完整商店收據或未經遮蔽的銀行／KYC 文件
- Unredacted session recordings, clipboard contents, customer files, or unrelated third-party personal data未經遮蔽的工作階段錄影、剪貼簿內容、客戶檔案或無關的第三方個資
Recommended future aliases—only after they are created and monitored—are support@, security@, abuse@, and billing@ on the product domain. This page does not claim those aliases exist today.建議的未來別名（僅在建立且有人監看後啟用）為產品網域上的 support@、security@、abuse@ 與 billing@。本頁不宣稱這些別名今日已存在。